Shipping Policy
Shipping Policy
1. Order Processing Time All orders are processed within 1-3 business days. Orders are not shipped or delivered on Fridays or public holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
2. Shipping Rates & Delivery Estimates (Egypt) Shipping charges for your order will be calculated and displayed at checkout.
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Cairo & Giza: 2-3 Business Days
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Alexandria & Delta: 3-4 Business Days
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Upper Egypt: 4-6 Business Days
Delivery delays can occasionally occur due to courier issues.
3. Shipment Confirmation & Order Tracking You will receive a Shipment Confirmation email or SMS once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
4. Damaged or Lost Packages Valiina is not responsible for any products damaged or lost during shipping. However, if you received your order damaged, please contact us immediately so we can file a claim with the shipment carrier. Please save all packaging materials and damaged goods before filing a claim.